How do I register?
You need to create an account before placing an order
You can create an account using a valid email address. If you forget your password or want to change your information, please create a new account.
How can I check my order status?
Order confirmation information will be sent to your email address immediately. If you have not received our confirmation, please contact us or check your account on the official website. If you don’t know your order number, please confirm the email address and full name provided when placing the order, so we can verify it for you.
Our emails may sometimes be mistakenly marked as spam by your email filter. Please check your spam folder and mark us as “not spam” to ensure you receive our emails.
I haven’t received my package. What should I do?
Have you checked your tracking information? Please be sure to check around your area and with your neighbors. If you are unable to locate your package, please contact us so we can investigate the lost package with the courier.
How long will it take for my order to arrive?
We use different couriers depending on the destination, so shipping times may vary. Please note that the following shipping times are estimates and not guaranteed. We strive to meet all delivery estimates, but sometimes delays may occur due to parcel delays, logistics, inclement weather, or other circumstances beyond our control. If you do not receive your order within the expected time, please contact us, and we will investigate the matter for you.
Can I change or cancel my dbdgw.top order once it’s placed?
Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited. All sales and sale items are final and cannot be changed or canceled.
During checkout, I received an error message that says, ‘Phone is not valid’. Why?
Please enter only numbers in the Phone Number field. Do not include characters such as dashes, parenthesis and spaces. For example, your phone number should read as follows: 2125555555
During checkout, when I entered my address, I received an error message ‘Only alphanumeric characters (Only Numbers and Letters. No Characters)’. What does this mean?
In the address field enter numbers and letters only. Do not include characters such as periods, dashes, pound or parenthesis. NOTE: You can abbreviate words such as Street, Avenue, Drive, Boulevard, etc. however do not include a period. For example, your address should read as follows: 123 Abc Blvd APT 1, AnyTown, NY 12345
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